Receptionist
Dallam Lane Medical Centre · Dallam Lane Medical CentreNHS Jobs
- Warrington, WA2 7NG
About this role
Job summary
Main duties of the job
Job Summary:
To assist to the practice team in the day to day running of the surgery in a positive and courteous manner.
Job Responsibilities:
To have a thorough knowledge and work in accordance of all practice policies and procedures.
Pulling and filing notes,
Photocopying as requested,
Scanning/ Coding of hospital letter and results.
Liaising with members of practice team and community services as necessary
Handling completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception positions as necessary.
Deal with home visit requests.
Process repeat prescription requests in accordance with practice guidelines.
Any other tasks allocated by Management
About us
Dallam Lane Medical Centre is a friendly practice with a population of 5000 .
We have 2 GPs (1 male 1 female)
1 Practice Manager
1 Operations Manager
1 Practice Nurse
1 Nurse Associate
6 Receptionists
1 Secretary.
Job description
Job responsibilities
Job Description Receptionist
Job Title:
Receptionist
Responsible to:
Practice Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions
3.
Giving out results
4.
Ambulance transport bookings
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions and record in book
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Filing
16.
Pulling Lloyd George envelopes when requested by doctors/ Scanning.
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to repeat prescriptions
General
20.
Input and extract information from Practice computer system
21.
Observe health and safety guidelines at all times
22.
General housekeeping (e.g. keeping reception and waiting areas tidy)
23.
Make refreshments for doctors and other team members, participate in washing up
24.
Any other reasonable duties as necessary
Person specification
Experience
- Knowledge and skills Good interpersonal and communication skills Good Computer skills.
- Experience of Working in a GP practice
Additional requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Source: NHS Jobs. View original advert.
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