Receptionist - Brighton

• Act on own initiative, within broad procedural guidelines and without direct supervision.
• Undertake activities within the reception/administrative area.
• Undertake patient registrations.
• Liaise with Secondary Care, Social Services and other teams as necessary.
• Ensure efficient service delivery to patients.
• Ensure effective time management and workload prioritisation.
• Participate in staff duty rota and arrangements for appropriate substitution during staff absence.
• Promote good staff relations and motivation.
• Provide effective communication mechanisms with all public and professional users of the practice - either face to face, over the telephone, in writing or by electronic mediums.
• Maintain inventories and arrange replacement of stocks as required.
• Ensure strict adherence to the practices computer security protocols.
• Ensure the filing system is maintained.
• Participate in internal and external training events as required.
• Use own initiative to effectively organise own work and that of the reception/ administrative staff within the team.
• Ensure building security arrangements are implemented.
• Ensure that complaints from patients are brought to the attention of the Practice Manager.

Sussex Primary Cares Values

• Patient-focused in everything we do
• Support staff to be the best they can be
• Innovate, learn and evaluate

Benefits:

• NHS pension if eligible
• Sick pay
• Wellness programmes

Schedule:

• Day shift

So if you are looking for a new challenge and need a friendly team to work with, why not apply today?

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Receptionist/Administrator Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols

Maintaining and monitoring the Practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with Practice guidelines

Computer data entry/data allocation and collation; scanning, processing and recording information in accordance with Practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stock consulting rooms as required

Providing clerical assistance to Practice staff including word/data processing, filing, photocopying and scanning

Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work