Medical Receptionist Administrator

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, patient registration, booking and rearranging appointments, processing of information (electronic and hard copy) and assisting patients as required.

To act as the central point of contact for patients.

The distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Peel Medical Practice is a busy GP practice in Tamworth with over 14,000 patients and over 50 staff, including 6 GP Partners, a skilled clinical team, a supportive management team, and a dedicated administration team.

We pride ourselves on being a well-established training practice for a wide range of clinical staff.

We believe in delivering the highest standards for our patients, which is reflected in our NHS patient reviews.

We are committed to upholding the following core values:

Dedication and Accountability We expect our staff to be committed, resilient, and take full ownership of responsibilities. In return, the organisation is equally committed to supporting and valuing its staff.

Doing the Right Thing Integrity is at the heart of our culture. We value honesty, transparency, and ethical behaviour. Mistakes happen; what matters is owning them and striving to resolve them.

Going Above and Beyond Teamwork is essential. We expect our staff to support one another, especially in high-demand situations, and approach their work with enthusiasm and a strong work ethic.

Being Proactive We value initiative, positivity, and continuous improvement. Staff are encouraged to contribute ideas, seek solutions, and actively pursue personal and professional development.

No Drama We foster a respectful, courteous, and inclusive workplace. We expect everyone to contribute to a calm, cooperative, and professional environment free from gossip, conflict, or passive-aggressive behaviour.

RECEPTION DUTIES

• Ensure an effective and efficient reception and signposting service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• To action all E-Consults as per practice protocol
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Receive requests for home visits ensuring careful recording of all relevant details.
• Action repeat prescription requests and ensure that they are ready for collection by the patient.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Open up the premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. On closure ensure that the building is totally secured, internal lights and air conditioning/fans are off, and the alarm activated.
• Monitor and maintain the reception area and notice boards.
• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the management team.

This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice, and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.